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Cooking Appliances
Towngas cooking appliances can be mainly divided into two categories: Built-in Hobs and Table Top Cookers both of which come with ceramic glass or stainless steel surfaces. Some products have independent simmer and/or extra power flame burners, and some even have a timer function, ideal for different cooking needs. All Towngas cooking appliances are highly efficient and environmentally-friendly.
FAQ - Built-in Hob :
Q1.How should I clean the glass surface on a regular basis?
You can simply use a semi-wet towel to wipe the glass surface when the built-in hob surface is still a bit warm. It will be very easy to remove stain.
Q2. If installing other appliance such as dish-washer or washing machine underneath the built-in hob, what will be the minimum distance in between?
Please leave at least 10mm distance apart from the built-in hob. If another appliance requires a different distance, please use the larger distance requirement.
Q3.How to clean the stain on the glass surface?
You can use any neutral cleaning agent and semi-wet sponge or cloth to remove the stain. Then use a dry cloth to wipe it.
Q4.How long is the battery life of the built-in hob?
About 1 year. However, it may last less than 1 year because the battery starts operation right after manufacturing.
Q5.What is good about the cone-shaped flame of Inner Flame Built-in Hob Series?
Due to the cone-shaped flame, the cooking result will be enhanced because of more even heat distribution onto the cookware.
Q6. How to clean the aluminium alloy surface?
You can spray some cleaning agent onto the surface and burner, then use a semi-wet cloth to wipe it after 3 - 5 minutes. Try not to use any heavy duty cleaning agent which can scratch the surface.
Q7. How to clean the glass surface?
You can use small amount of cleaning agent and use a semi-wet cloth to wipe it. Then use water to clean it. Try not to use any hand pad that can scratch the surface.
Q8. How to maintain the pan support in good shape?
Use a dry cloth to wipe it dried each time after cleaning.
Q9. How to clean the burner if spilling some food in?
Most of the pan support, burner dish and burner ring in Towngas Built-in Hobs can be individually detached for easy cleaning. Customers can also call our customer service hotline to arrange cleaning by a Towngas technician. Besides, there are some Towngas built-in hob models which are equipped with sealed burner for much easier cleaning.
Q10. The flame in a cooking appliance is supposed to be blue in color. It now turns red.
Please detach the burner ring and use a soft brush to clean the little holes of the burner ring. If needed, customers can call customer service hotline to arrange a Towngas technician to clean it.
Q11. If purchasing a non-Towngas brand built-in hob, will Towngas arrange to install?
Yes. But it will be subject to a service charge.
Q12. For a non-Towngas brand built-in hob, will Towngas provide maintenance and repair service?
Towngas will provide on-site checking service. For the repair of parts, customers would need to contact the appropriate dealer for the repair service.
Q13.Why is the flame power in a built-in hob relatively smaller than that in a Table Top Cooker?
Because a Table Top Cooker is placed on top of a kitchen table top instead of being installed inside the table top. It will be exposed to larger amount of air which helps combustion. Therefore, it will have a relatively stronger power of flame.
Q14. If I wish to replace the existing built-in hob, can I just measure the dimension of the built-in hob surface?
No. Please also pay attention to the dimension of the cut-out hole for installing the built-in hob. Otherwise, alteration may be required.
FAQ - Table Top Cooker :
Q1.How much time can it save if using intelligent rice cooking function to cook plain rice?
Using intelligent rice cooking function to cook plain rice can save up to 30% of time when compare with electric rice cooker.
Q2.What is the volume of the built-in rice cooking pot?
The built-in rice cooking pot can cook 15 bowls of rice.
Q3.How long does the built-in rice cooking pot take to cook plain rice?
The built-in rice cooking pot takes only 20 minutes to cook plain rice.
Q4.How can I know if rice cooked in the built-in rice-cooker is ready to eat?
Table top cookers with a built-in rice-cooker switch off automatically when rice is ready.
Q5.How much oil should I use when using the frying temperature control?
At least 200 ml of oil so as to avoid the oil catching fire.
Q6.Is it a good idea to put aluminium foil on the drip pan to keep the Table top cooker clean?
No. Aluminium foil, if incorrectly placed, can lead to ignition failure, and affect combustion efficiency.
Q7.If the spark of a battery ignition Table top cooker becomes weak, what can I do?
Replace the battery.
Q8.I always forget to switch off the flame when boiling water, can Towngas appliance help?
Intelligent Timer Superbowl is equipped with water boiling program in which the flame will be automatically reduced after water boils and will be switched off in 5 minutes further to ensure complete sterilisation.
Q9.How can I make the deep-drying food golden in color and crispy?
Intelligent Superbowl has an intelligent thermostat that allows 3 different temperature settings. Everything is easily under control.
Q10. I always forget to switch off flame when boiling soup, any suggested solution?
Intelligent Timer Superbowl is equipped with a pre-set Timer Function which will automatically switch off the flame after a specified time.
Q11. Will any model of Superbowl Table top cooker Series over-cook the rice?
No. Because each model of Superbowl Table top cooker Series has a built-in "anti-dry" sensor, it will automatically switch off the burner when the rice is cooked.
Q12. Will it make lots of fume if we grill at home?
Superstove Table top cooker has a built-in Infra-red smoke-free grilling burner which can distribute heat evenly and does not generate lots of fume while making delicious food.
Q13. What special features does Superbowl Series Table top cooker have?
Superbowl Series Table top cooker has a built-in rice cooker. Flame cooking makes rice more delicious and this Table top cooker can automatically switch off flame when rice is cooked. It also has steaming and braising functions. It can save a lot of space and time.
Q14. What special features does a Superstove Table top cooker have?
Superstove Table top cooker has a built-in grill burner so that you can BBQ grill at home.
Q15. What is good about the Table top cooker with timer function?
Intelligent Timer Hotshot, Timer Superbowl and Intelligent Timer Superbowl have a pre-set timer function with max. 4 hours setting. It can automatically switch off flame according to different cooking needs. It is the best for boiling soup, steaming, cooking, braising, ...etc. It is very convenient.
Q16. What kind of features does Intelligent Timer Superbowl have?
Intelligent Timer Superbowl has the following quality features:
  • Pre-set timer function that allows you to easily manage the cooking time with the auto-flame shut-off feature.
  • Intelligent rice-cooker burner that can cook rice, congee and sushi rice. It automatically controls flame power and cooking time. It caters for cooking upto 15 bowls of rice which is more delicious and tender. You can also simultaneously braise and steam dishes.
  • Intelligent frying function that can provide 3 temperature settings (160 degree / 180 degree / 200 degree) for deep frying. It also has scorching shut-off device so that the flame will shut off when the temperature exceeds 270 degree.
  • Intelligent water boiling function that will reduce the flame after water boils and will be switched off in 5 minutes further to ensure complete sterilisation.
  • Intelligent steaming function that provides 15 minutes of steaming unless alternative default time is chosen.
Q17. Is it difficult to clean the grill burner in Superstove Table top cooker?
It will be easier to clean the grill burner if you put in some water into the grilling pan after use.
Q18. In the humid season, it is difficult to switch on flame when using the traditional turning knob. Any suggested solution?
The Table top cooker equipped with new-design push button with electronic ignition can solve this problem.
Q19. What safety feature/s does Towngas cooking appliance have so that those parents with children will feel more comfortable to use?
User can choose any Towngas cooking appliance with a Child-lock safety device
 
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